Privacy Policy

Last updated: 29-11-2024

At PickToHit ("we," "our," "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our eCommerce website [www.picktohit.com] (the "Site") and make purchases. By using our Site, you agree to the terms of this Privacy Policy.

Legal Entity

The platform PickToHit is operated and managed by PUNNIYAMOORTHY B, a certified IES firm. All legal and operational responsibilities are carried out under this entity's name.

1. Information We Collect

We collect the following types of information when you use our Site:

• Personal Information:
  • Account Information: Name, email address, phone number, billing address, shipping address, and payment details.
  • Order Information: Product(s) you have purchased, payment information, delivery preferences, and any other details necessary to complete the transaction.
• Usage Data:
  • Log Data: IP address, browser type, device type, operating system, referring URLs, pages viewed, and time spent on the Site.
  • Cookies: We use cookies and similar tracking technologies to enhance your experience. These are small data files stored on your device that help us remember your preferences and improve functionality.
• Payment Information: We do not store your payment card details. Payments are processed securely by third-party payment processors like PayPal, Stripe, etc., who adhere to strict data security practices.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To complete your purchases, process payments, and ship your orders.
• Customer Support: To respond to your inquiries, provide customer service, and resolve any issues related to your orders.
• Personalization: To customize your experience on our Site and recommend products based on your previous purchases or browsing behavior.
• Marketing: To send promotional emails, newsletters, or offers if you have opted in. You can unsubscribe from these communications at any time.
• Improvement of Services: To analyze usage patterns, troubleshoot problems, and improve the functionality and features of the Site.
• Compliance: To comply with legal obligations, such as fraud prevention, tax reporting, and responding to legal requests.

3. How We Share Your Information

We may share your personal information with trusted third parties for the following purposes:

• Service Providers: We share your information with third-party companies that help us with payment processing, order fulfillment, email marketing, analytics, and hosting.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Legal Compliance: We may disclose your information if required by law, or if we believe in good faith that disclosure is necessary to protect our rights, investigate fraud, or comply with a legal process.

We do not sell, rent, or lease your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to track activity on our Site and collect information about your device. This helps us:

• Remember your preferences
• Improve our Site's performance and user experience
• Analyze how users interact with the Site

You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect your ability to use some features of the Site.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You can request that we update or correct any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal data, subject to certain exceptions (e.g., for legal or operational purposes).
• Opt-out of Marketing: You can unsubscribe from our marketing emails at any time by following the unsubscribe link in the email or contacting us directly.
• Data Portability: You may request a copy of your data in a machine-readable format for transfer to another service.
• Objection: You can object to the processing of your personal data, in certain circumstances.

To exercise your rights, please contact us at picktohit@gmail.com. We will respond in accordance with applicable laws.

7. Third-Party Links

Our Site may contain links to third-party websites that are not operated or controlled by us. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date at the top of the page will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at:

• Email: picktohit@gmail.com
• Phone: +91 9360374831
• Address: 13K New Chetti Street, Mannachanallur, Trichy, Tamil Nadu - 621005