Shipping Policy

Last Updated: 29-11-2024

Thank you for shopping with PickToHit. We are committed to delivering your products in a timely and secure manner. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Shipping Methods

We offer a variety of shipping options to suit your needs. The available shipping methods will be displayed at checkout, and they vary depending on your location and the products in your order.

• Standard Shipping: 3 - 5 business days for delivery.
• Expedited Shipping: 3 business days for delivery.
• Next-Day Shipping: Delivery within 5 business day(s), available only for certain items or locations.

Please note that shipping times may vary depending on your location and the carrier used.

2. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected and your delivery address. Free shipping promotions may apply to certain products or order amounts.

• Standard Shipping: Costs typically range from ₹40 to ₹100, depending on the destination and order weight.
• Free Shipping: We offer free standard shipping for orders over ₹1000 within India/Tamilnadu.
• International Shipping: International shipping is available to select countries. Shipping rates and delivery times vary by destination.

3. Processing Time

Orders are processed within 2 business days from the time they are placed. Please note:

• Weekdays: Orders placed Monday through Friday will be processed within 2 business days.
• Weekend Orders: Orders placed on weekends or holidays will be processed on the next business day.

Please allow additional time for orders during peak shopping seasons (e.g., holidays) or due to unforeseen circumstances, such as weather conditions.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on the carrier’s website using this tracking number. If you encounter any issues or need assistance with tracking, please contact us at picktohit@gmail.com.

5. Delivery Times

Estimated delivery times depend on your location and the shipping method selected:

• Domestic Orders: 5 business days for delivery.
• International Orders: Delivery may take 10 business days, depending on the destination and customs procedures.

Please note that delivery times are estimates and may vary based on factors like local holidays, customs clearance, and unforeseen delays by the carrier.

6. Shipping Restrictions

P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.

International Shipping: We currently ship to the following countries: India. For international orders, customs duties, taxes, and other fees may apply, which are the responsibility of the customer.

7. Order Issues and Delays

While we aim to deliver all orders on time, occasional delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or high demand. If your order is delayed, we will notify you as soon as possible and provide an updated estimated delivery date.

If your order does not arrive within the expected timeframe, please contact us at picktohit@gmail.com for assistance.

8. Lost or Damaged Items

If your package is lost or damaged during shipping, please contact us within 2 days of the estimated delivery date. We will work with the carrier to resolve the issue and offer a solution, such as a replacement or refund.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Photos of the damaged package (if applicable)

9. Customs, Duties, and Taxes (For International Orders)

For international orders, customs duties, taxes, and import fees may be charged by the destination country. These fees are the responsibility of the customer, and we recommend checking with your local customs office for more information.

10. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with an order, please reach out to our customer support team:

• Email: picktohit@gmail.com
• Phone: +91 9360374831
• Address: 13K New Chetti Street, Mannachanallur, Trichy, Tamil Nadu - 621005